Casino Security Fails To Intervene During Violent Assault

Case Overview

This case involves a plaintiff who was assaulted at a casino in New York State. The plaintiff was at a betting machine when a drunk casino patron approached him and demanded that the plaintiff give up the machine. When the plaintiff declined, the patron became exasperated and began yelling profanities. The patron then pulled the plaintiff away from the machine and began to violently assault him. Although the plaintiff cried for help during the ordeal, there was no intervention from the on-site security staff. By the time the security staff arrived, the assailant had fled the scene. As a result of the incident, the plaintiff broke three ribs and required surgery. An expert in managing casino security was sought to discuss protocols to ensure patron safety.

Questions to the Security expert and their responses

Please describe your experience with casino security.

I have 25 years of experience in internal affairs investigations and I'm very familiar with casino security and its function. I have been a court-recognized expert witness in a handful of casino operations regarding security, the use of force, and law enforcement matters over the past 15 years. I have also been published in on law enforcement investigations.

What protocols should have been in place to prevent the outcome as described in the case summary?

My first response would be that the staff involved with the initial complaint should have notified security of the incident. Security staff would have been aware of these patrons actions and could have observed then further or taken action in the initial complaint and removed them from the casino. That also is without knowing anything about the amount they had to drink.

About the expert

This expert on hotel and casino security obtained his BS in criminal justice from the University of Dayton and his MPA from Fairleigh Dickinson University. He is certified as an FBI defensive instructor and a police academy instructor through the NJ Police Training Commission and is also a member of the New Jersey County Jail Wardens Association. He started off his career as a security officer for various hotels in the Atlantic City Area, worked in a mid-level police officer for the county, and was also the security supervisor for the Trump Taj Mahal. He is currently a security shift supervisor for a large Atlantic City hotel and casino and an operating manager for a law enforcement and security consulting firm.

E-044414

Specialties:

Security

Victoria Negron has extensive experience in journalism and thought leadership in the legal space, with a background crafting content, whitepapers, webinars, and current event articles pertaining to the role of expert witnesses in complex litigation matters. She is a skilled professional specializing in B2B product marketing and content marketing. Currently, she serves as an Enterprise Product Marketing Manager at Postman, and previously held the position of Technical Product Marketing Manager at Palantir Technologies, where she developed her skills in launch strategies, go-to-market strategy, and competitive analysis.

Her expertise in content marketing was further refined during her tenure at the Expert Institute, where she progressed from a Marketing Writer to Senior Content Marketing Manager, and eventually to Associate Director of Content & Product Marketing. In these roles, she honed her abilities in digital marketing, SEO, content strategy, and thought leadership.

Educationally, Victoria holds a Master of Business Administration from the University of Florida - Warrington College of Business and a Bachelor of Arts in Literature, Art, and Hispanic Studies from Hamilton College. Her diverse educational background and professional experience have equipped her with a robust skill set in product marketing, content development, and strategic marketing initiatives.