Telecommunications Company Misrepresents Speed Of Internet Services

ByVictoria Negron

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Updated onJanuary 7, 2022

This case is a class action suit that arose from an alleged misrepresentation by the defendant of their high-speed internet and broadband services. It was alleged that the defendants misrepresented crucial information and mislead customers as to what they were purchasing. According to the plaintiff, the term “broadband” has a specific meaning in the industry which requires a certain speed that was not being met. An expert in FCC regulations and industry standards for high speed internet and broadband was sought to opine on what was being offered and to determine if it met the FCC standards specific to speed.

Question(s) For Expert Witness

1. Please briefly describe your familiarity and experience with FCC regulations and terminology as it relates to broadband and high-speed internet.

Expert Witness Response E-045478

inline imageI have been working in broadband and telecommunications since the 1990s. With 30+ years of experience working with telecommunications requirements, standards, product development consulting, and product testing, I a perfect fit for this case. I served as an expert for a telecommunications consumer protection act (TCPA) case which involved drafting an expert report discussing my opinions regarding the application of FCC TCPA related rules and regulations. Additionally, many of the products my company tests are conference devices for audio and video transmission that rely on broadband connections to, and through, the internet. The notion of broadband access "speed" (bandwidth) can be complex including, for example, analysis of averages, peak, time of day, customer premises equipment capabilities, quality of service, and other metrics.

About the author

Victoria Negron

Victoria Negron

Victoria Negron has extensive experience in journalism and thought leadership in the legal space, with a background crafting content, whitepapers, webinars, and current event articles pertaining to the role of expert witnesses in complex litigation matters. She is a skilled professional specializing in B2B product marketing and content marketing. Currently, she serves as an Enterprise Product Marketing Manager at Postman, and previously held the position of Technical Product Marketing Manager at Palantir Technologies, where she developed her skills in launch strategies, go-to-market strategy, and competitive analysis.

Her expertise in content marketing was further refined during her tenure at the Expert Institute, where she progressed from a Marketing Writer to Senior Content Marketing Manager, and eventually to Associate Director of Content & Product Marketing. In these roles, she honed her abilities in digital marketing, SEO, content strategy, and thought leadership.

Educationally, Victoria holds a Master of Business Administration from the University of Florida - Warrington College of Business and a Bachelor of Arts in Literature, Art, and Hispanic Studies from Hamilton College. Her diverse educational background and professional experience have equipped her with a robust skill set in product marketing, content development, and strategic marketing initiatives.

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