This case involves a female customer at a shopping mall who suffered a traumatic brain injury after a fall in the mall’s restroom. Approximately two hours before the incident, mall staff was notified by a customer that the women’s restroom floor was covered in water. The customer was assured that the bathroom would be cleaned, however no action other than the placement of a single wet floor sign was taken. The plaintiff then entered the bathroom and slipped on the wet floor, striking her head on the counter top and suffering a serious concussion. It was claimed that the shopping mall failed to take sufficient action to remediate the wet floor and prevent customer injuries.