This case involves a couple who owned a condominium. The couple used the condo as a vacation home. They experienced several sewage backups in their unit where they found toilet leaks, sewage residue in their kitchen sink and in the sink and tub in the master bedroom. The couple had 6 sewage backups within a 5-year period, which allegedly caused them extreme distress and extensive costs as they attempted to waterproof as some of the valuable stored items in the condo. They informed the condominium management about the backups and the management company claimed it was not their responsibility to hire a plumber or investigate the issue. The couple hired a plumber to snake the PEX pipe drain line in the condo. Two of the couple’s neighbors also had sewage backups in their units. The plumber recommended annual maintenance of the drain lines serving the building.