This case involves an alleged failure to compensate the plaintiffs for a shortfall in a healthcare revenue management contract despite previous explicit agreements. The law requires that hospitals like that of the plaintiff provide indigent care to persons who do not have health insurance, and who are not eligible for other health care coverage. There are specific quotas for treatment of indigent patients; if a hospital exceeds its minimum obligation it can seek reimbursement from the country for this excess. If the hospital falls short of the minimum obligation, this law empowers the state to assess the shortage against the hospital and demand payment to cure it. The plaintiff in this case had hired the defendant healthcare revenue management firm to assist in conducting eligibility screening for patients, and ensuring that applications for such government assistance were timely submitted and complete. As part of this contractual agreement, defendant assumed responsibility for any dollar difference between county indigent obligations and the actual amount. At the conclusion of the first fiscal year under contract, the defendant firm allegedly failed to achieve revenue goals with several million dollars in shortfall.