This case involves a woman who presented to a clinic with a clogged ear canal with tinnitus that persisted for some time. The patient stated that her ear symptoms began when she suffered an upper respiratory infection. Testing revealed mild hearing loss due to the presence of a mass in the patient’s ear canal. The mass causing the blockage appeared to encompass the facial nerve, and the subsequent removal of the mass damaged the facial nerve. A nerve graft procedure was done, however the patient continued to suffer facial paralysis and difficulty with swallowing. It was alleged that the treating physicians were negligent in their removal of the mass.