This case involves the failure of a retailer to properly instruct a client on the ordinary care and use of a motorized wheelchair. The plaintiff, a sixty-one-year-old male, was assigned a motorized wheelchair by his physician. When the wheelchair was delivered, the delivery person/ instructor, who was assigned a list of items to go over with the plaintiff, only covered the basic functions of the wheelchair’s usage, explaining that the helpline was available if the plaintiff had additional questions. Specifically, the instructor failed to instruct and teach the plaintiff the proper safety methods when transferring to and from the wheelchair. The plaintiff fell from the wheelchair while attempting to transfer himself to the couch to watch television, incurring significant medical expenses and injuries to both of his arms.