This case involves an Internet service provider (ISP) that had an online bulletin board that contained various advertising posts. An unknown subscriber of the ISP made several postings to the bulletin board stating that a non-subscriber was selling t-shirts making fun of and glorifying a recent terrorist bombing. The postings listed the non-subscriber’s first name and telephone number and stated that the non-subscriber was operating a home-based business selling the shirts. The non-subscriber had no knowledge about the offer. The non-subscriber was inundated with telephone complaints and death threats. The ISP’s content management division eventually removed the postings and canceled the account of the unknown subscriber. Even though the postings were taken down by the ISP, similar messages continued to appear on the ISP’s online advertising bulletin boards for several weeks. The non-subscriber sued the ISP for defamation.