This case involves a legally blind woman who fell in a hotel shower. Before her stay, the guest requested accommodations with a handicap bathroom. Upon arriving at the hotel, the guest was informed that the hotel staff never received her request and she was given a room with a non-handicap bathroom. As part of hotel policy, the front desk staff is also required to inform guests that bath mats are available upon request, but this information was not relayed to the blind guest. Less than an hour later, the guest fell and broke her hip while in the shower. An expert in hotel management and operations was sought to opine on the hotel’s responsibility to ensure the safety of their guests.