This case involves an elderly woman that was injured on an escalator while shopping with her granddaughter. When they arrived at the mall, the escalator at the main entrance was out of order. When they were returning to their car, the escalator was back in service. The elderly woman and the granddaughter got on the escalator and the elderly woman’s pants subsequently got stuck and cleaved to the hip. They screamed for help, but there was no emergency stop button at the bottom of the escalator for anyone to hit. They both fell towards the bottom of the escalator. There was a piece of metal on the right wall of the escalator that was dislodged from the work that was being done earlier. It was protruding, bent, and out of shape. The woman fell right into it, causing a significant laceration and small fracture. An expert in escalator service was sought to evaluate if the escalator was put back into service too soon.