This case involves a woman who was injured trying to lift patio equipment. She went into the outdoor patio department of a discount retailer and asked a sales associate for assistance lifting the equipment into her shopping cart. The sales associate attempted to move the equipment on his own but was experiencing difficulty. The associate then asked the woman to help him lift the equipment. She complied but subsequently injured her lower back, causing long-term medical issues. An expert familiar with patron safety and employee protocols was sought to opine on how this incident could have been avoided.