Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice.
We connect litigators with top industry experts, innovative litigation research, physician consultations, and comprehensive due diligence — all delivered through our SaaS platform, Expert iQ. Leveraging proprietary data and analytics, we give plaintiff firms a winning edge.
Our Customer Success organization is a dynamic, tight-knit team building client relationships and leading retention. As a member of the Customer Success team, you’re both a face of Expert Institute and a strategic partner to our clients. Our Customer Success team members understand the pulse of the legal industry and can communicate how our expert services will transform a firm’s caseload.
Customer success operations move quickly, but so does your potential for promotion. Our leaders value development and training—every team member has a track towards success. Plus, top performers are invited to an all-expense paid annual Leaders Club trip to a sunny destination (public health permitting). If you’re ready to meet ambitious goals and drive growth in one of the most explosive tech verticals, we want to hear from you.
Internship Overview:
We are seeking a highly motivated and professional Client Insights Intern to contribute to our team during the Summer of 2025 at our New York office. This position provides a practical opportunity to support our Sales, Research, and Marketing departments through direct outreach to our law firm clientele, facilitating the collection of feedback regarding their experiences with Expert Institute.
The selected candidate will play a crucial role in enhancing client engagement and informing strategic improvements across the organization.
Responsibilities:
Conduct structured, recorded telephonic outreach to law firm clients to administer a standardized client satisfaction survey.
Document client feedback concerning their utilization of Expert Institute’s services and their overall experience.
Accurately and systematically capture both quantitative and qualitative data.
Analyze conversational data to identify trends, recurring themes, and potential areas for enhancement, including facilitating connections between interviewees and the Sales team.
Collaborate with internal teams to disseminate findings that may improve client experience, retention, engagement, as well as product and service offerings.
Maintain professional communication standards and represent the Expert Institute brand with integrity and authority.
Required Qualifications:
Currently enrolled in a bachelor’s degree program, preferably in pre-law, business administration, communications, social science, political science, or a related field.
Exceptional verbal communication abilities and a highly confident, professional telephone demeanor.
Demonstrated aptitude for engaging in professional discourse with attorneys and legal professionals.
Superior organizational skills, meticulous attention to detail, and the capacity to concurrently manage numerous interactions.
Enthusiasm, intellectual curiosity, and a keen interest in learning about the legal technology sector and client experience methodologies.
Ability to operate autonomously within a dynamic, team-oriented environment
Application Procedure:
Please submit a resume or curriculum vitae and a concise statement of interest detailing your enthusiasm for joining Expert Institute and contributing to our client outreach efforts.
Benefits:
Exposure to real-world client engagement practices within a rapidly growing B2B technology enterprise.
Comprehensive understanding of the client feedback cycle and its influence on service enhancement and corporate strategy.
Experience in direct communication with legal professionals and representing a distinguished professional services brand.
Mentorship from senior team members and opportunities to contribute to significant client-centric initiatives.
A formal letter of recommendation upon successful completion of the internship, provided by a company recognized for its results-oriented and driven corporate culture.
Friday off to recharge your battery over a three-day weekend!
All your information will be kept confidential according to EEO guidelines.