At Expert Institute, we’re building the smarter future of legal technology. Through our cloud-based expert service platform, Expert iQ, we empower attorneys with the expertise they need to win.
We’re proud to call some of the nation’s most prominent law firms as clients. Together with our network of over 3 million subject-matter experts, we’ve had a hand in securing over $20 billion in recovered value while working across recent civil rights, Big Tech, and major league sports-related litigation.
We’re making this all happen through a SaaS-enabled model: our team is the fuel helping the expert engine run. We’re a team of researchers, medical doctors, client advocates, business development leaders, and technologists. As we roll out new Expert iQ features, expand our client base, and onboard new experts, we’re always looking for growth-minded individuals to join the team.
Our 10-week summer internship program is designed to give you an immersive experience, where you’ll gain hands-on real world experience and will be welcomed by all of our team here at Expert Institute. During this internship candidates will receive role specific training, interact with members of our Executive team, and work on meaningful projects in the legal tech industry. Each intern will meet with department heads and company leaders to discuss business development skills ranging from professional business writing to best search strategies, and will receive performance feedback from their manager throughout the summer!
About the Role
We’re looking for a highly motivated and ambitious student to join our summer internship program. This internship will provide hands on experience in account management and customer success within a collaborative, fast-paced, start-up environment. This is a great opportunity to build your skillset in client services, sales and support.
Our Customer Success Intern will have the opportunity to:
Gain hands on experience managing and resolving client requests
Learn about contract negotiation and customer retention strategies
Prepare for and participate in client meetings
Maintain and update client information in Salesforce
Create and organize collateral to send to clients
Perform account audits and prepare client reports
Identify and present process improvements within the team
Support the CS team with any ad-hoc administrative projects
Junior or Senior year students encouraged to apply
Experience in a customer service role is a plus
Strong written and verbal communication skills
A collaborative, team-player mindset
Proven ability to think critically and creatively
Great attention to detail
Internship Details
Timeline: 6/13 - 8/19
Hours: Full time
Location: New York