Company Description

At Expert Institute, we’re building the smarter future of legal technology. Through our cloud-based expert service platform, Expert iQ, we empower attorneys with the expertise they need to win. 

We’re proud to call some of the nation’s most prominent law firms as clients. Together with our network of over 3 million subject-matter experts, we’ve had a hand in securing over $20 billion in recovered value while working across recent civil rights, Big Tech, and major league sports-related litigation.

We’re making this all happen through a SaaS-enabled model: our team is the fuel helping the expert engine run. We’re a team of researchers, medical doctors, client advocates, business development leaders, and technologists. As we roll out new Expert iQ features, expand our client base, and onboard new experts, we’re always looking for growth-minded individuals to join the team.

Job Description

Expert Institute is seeking a motivated Product Operations Associate who will be responsible for organizing and managing the delivery schedule of our recently released technology initiative. The main function of this role is to support our Data & Content team by managing interdepartmental coordination. This includes project prioritization, deadline management, and client requests. This individual will have a wide range of administrative and team-oriented responsibilities across various departments with both domestic and international employees. The Product Operations Associate will liaise between Stakeholders, Clients, and our Sales, Customer Success, Data and Content, and Research teams. 

Our Product Operations Associate will:

  • Work closely with the Data & Content teams to coordinate and manage the prioritization of deliverables between our clients, stakeholders, and various departments throughout the company

  • Create and monitor dynamic product delivery schedules, resources, and demand to ensure that deadlines are met in a timely manner

  • Document and follow up on project statuses with the domestic and international Data and Content teams to ensure product delivery

  • Manage internal communications involving prioritization and product delivery schedules  

  • Present updates on projects efficiently and effectively to Team Leads and Stakeholders 

  • Provide assistance on ad hoc projects as necessary, including administrative and research- related tasks

  • Receive training and mentorship from senior members of the team that will help you develop skills that you can leverage skills in a rapidly growing department

This position has a great opportunity for advancement.

Qualifications

  • Bachelor’s Degree and 1-3+ years of prior applicable work experience is preferred

  • Excellent written and verbal communication skills and comfortability speaking with high-level professionals

  • Excellent internal support and customer service skills

  • Ability to multitask with strong time management and organizational skills

  • Be a team player with a positive attitude

  • Comfortable working in a fast-paced environment

  • Ability to work on tight deadlines with competing priorities

Additional Information

All your information will be kept confidential according to EEO guidelines.

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