At Expert Institute, we are pioneers and disruptors in the legal space. Simply put, we pair attorneys with the perfect expert witnesses to win high-stakes cases and be the hero for the people, families, and businesses they serve.
In our history, we have had a helping hand in billions of dollars in settlements and verdicts for our clients. We have helped all kinds of litigators work on all types of cases including many national headline cases involving well-known brands like Google, Uber, Microsoft, Facebook, the NFL, the MLB and many others.
We are looking for a motivated and highly customer centric, IT Support Specialist to join our Technology team in our Milwaukee office. This is a tremendous growth opportunity to completely own and run the tech support function for the company and be the go to person for all things IT related. This position will report to the CTO and you will have the opportunity to learn advanced techniques hands on. You will be responsible for ensuring that all departments across the company have the proper tools & technology to succeed.
The IT Support Specialist will work with employees across all levels and serve as the main point of contact for resolving technical issues, onboarding new hires, and repairing or replacing equipment as needed. Additional responsibilities include managing active support requests and fielding emails, chats, and phone calls in order to resolve hardware or software issues while providing excellent customer service.
About you:
You are passionate about IT support and want to further develop your skills in this career path. You’re interested in leveraging your technical knowledge to make an impact on a high-growth, startup business. You consider yourself a problem solver and can think outside the box when it comes to finding creative solutions to IT support challenges. You’re a great team player, communicator and have experience providing exceptional internal customer service.
Responsibilities:
Prepare and configure computers and other necessary equipment for new hires & execute seamless onboarding process
Resolve software and hardware issues by fielding emails and phone calls & diagnosing and fixing problems
Manage and prioritize support requests & complete them in a timely manner
Serve as main point of contact for AV issues and troubleshoot as needed
Repair, replace, and maintain employee equipment as needed
Create processes to track tech equipment and ensure that it is recorded accordinging to company standards
Process returned equipment and prepare for reuse
Help setup new office spaces and provide support as needed
Assist the office team with cleaning and setup of technology equipment for new hires
Set up accounts for new users in G-Suite, Salesforce, Adobe, Microsoft, Jive, Twilio & Zoominfo
Develop new processes and find creative solutions to tech issues
Research and implement new tech solutions to keep the company up to date and protected
Administrative ad hoc projects as needed
Provide IT support to all of our office locations including our remote workforce
Advanced knowledge of a variety of hardware and software applications
Excellent customer service skills are required
Strong organizational skills and attention to detail
Exceptional communication skills and emotional intelligence
Ability to meet deadlines, manage time and competing priorities
Ability to work both independently and in a team environment
Bachelor’s degree preferred but not required
All your information will be kept confidential according to EEO guidelines.