Company Description

At Expert Institute, we are pioneers and disruptors in the legal space. Simply put, we pair attorneys with the perfect expert witnesses to win high-stakes cases and be the hero for the people, families, and businesses they serve.

In our history, we have had a helping hand in billions of dollars in settlements and verdicts for our clients. We have helped all kinds of litigators work on all types of cases including many national headline cases involving well-known brands like Google, Uber, Microsoft, Facebook, the NFL, the MLB and many others.

Job Description

We are looking for a motivated and highly customer centric, IT Support Specialist to join our Technology team in our NYC office. This is a tremendous growth opportunity to completely own and run the tech support function for the company and be the go to person for all things IT related. This position will report to the CTO and you will have the opportunity to learn advanced techniques hands on. You will be responsible for ensuring that all departments across the company have the proper tools & technology to succeed. 

The IT Support Specialist will work with employees across all levels and serve as the main point of contact for resolving technical  issues, onboarding new hires, and repairing or replacing equipment as needed. Additional responsibilities include managing active support requests and fielding emails, chats, and phone calls in order to resolve hardware or software issues while providing excellent customer service. 

About you: 
You are passionate about IT support and want to further develop your skills in this career path. You’re interested in leveraging your technical knowledge to make an impact on a high-growth, startup business. You consider yourself a problem solver and can think outside the box when it comes to finding creative solutions to IT support challenges. You’re a great team player, communicator and have experience providing exceptional internal customer service.

Responsibilities:

  • Provide full time IT support across the company, both remotely and in person, while providing excellent internal customer service 
  • Prepare and configure computers and other necessary equipment for new hires & execute seamless onboarding process 

  • Resolve software and hardware issues by fielding emails and phone calls & diagnosing and fixing problems 

  • Manage and prioritize support requests & complete them in a timely manner 

  • Serve as main point of contact for AV issues and troubleshoot as needed

  • Repair, replace, and maintain employee equipment as needed

  • Create processes to track tech equipment and ensure that it is recorded accordinging to company standards

  • Process returned equipment and prepare for reuse 

  • Help setup new office spaces and provide support as needed

  • Assist the office team with cleaning and setup of  technology equipment for new hires

  • Set up accounts for new users in G-Suite, Salesforce, Adobe, Microsoft, Jive, Twilio & Zoominfo 

  • Develop new processes and find creative solutions to tech issues 

  • Research and implement new tech solutions to keep the company up to date and protected

  • Administrative ad hoc projects as needed 

  • Provide IT support to all of our office locations including our remote workforce

Qualifications

  • 1-3 years of IT Support experience in a professional environment 
  • Advanced knowledge of a variety of hardware and software applications 

  • Excellent customer service skills are required

  • Strong organizational skills and attention to detail

  • Exceptional communication skills and emotional intelligence

  • Ability to meet deadlines, manage time and competing priorities 

  • Ability to work both independently and in a team environment 

  • Bachelor’s degree preferred but not required

Additional Information

All your information will be kept confidential according to EEO guidelines.

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