Company Description

At Expert Institute, we’re building the smarter future of legal technology. Through our cloud-based expert service platform, Expert iQ, we empower attorneys with the expertise they need to win. 

We’re proud to call some of the nation’s most prominent law firms as clients. Together with our network of over 3 million subject-matter experts, we’ve had a hand in securing over $20 billion in recovered value while working across recent civil rights, Big Tech, and major league sports-related litigation.

We’re making this all happen through a SaaS-enabled model: our team is the fuel helping the expert engine run. We’re a team of researchers, medical doctors, client advocates, business development leaders, and technologists. As we roll out new Expert iQ features, expand our client base, and onboard new experts, we’re always looking for growth-minded individuals to join the team.

Job Description

We are looking for a Salesforce Administrator to join our Technology team in our Milwaukee office. We have a unique installation of Salesforce that you will maintain and improve in order to expand the business capabilities. The platform is used by every team in our organization including Research, Sales, Sales Operations, Marketing, and Finance and you will have an opportunity to engage with all departments and multiple levels of the organization. 

The Salesforce Administrator will have exposure to every aspect of our day-to-day Salesforce implementation including user management, reports and dashboards, workflows, security and maintenance. Additional responsibilities include managing the resources for support and designing new features and reports in Salesforce for all departments.

About you:

You are passionate about Salesforce and want to further develop your skills in this career path. You’re interested in leveraging your technical knowledge to make an impact on a high-growth, startup business. You consider yourself a problem solver and can think outside the box when it comes to finding creative solutions to enhance a Salesforce implementation. You’re a great team player, communicator and have experience providing exceptional internal customer service. If this sounds like you, let’s connect!

Responsibilities:

  • Improve the current Salesforce application; enhancing business processes

  • Work with users, IT and management to design and implement workflows, reports and dashboards utilizing a systematic and scalable approach to improvements

  • Track employee and management requests and identify trends and issues as they arise and escalate accordingly

  • Provide a monthly report of requests (opened, closed and outstanding) for team requests

  • Assist with analyzing and recommending system updates and enhancements, and with documenting specifications for system updates

  • Liaise with Salesforce.com to manage updates to our system design in order to support reporting and integration efforts, on-boarding and troubleshooting, as required

  • Assist with end-user questions regarding reports and dashboards

  • Create Salesforce solutions to drive sales and marketing processes

  • Implement customized reporting and dashboards in Salesforce

  • Administrative ad-hoc projects as needed

Qualifications

  • 2-5+ years of Salesforce experience 

  • Salesforce Administrator Certification preferred but not required 

  • Bachelor’s Degree

  • Experience working in Salesforce Classic and Lightning 

  • Experience coding in APEX preferred but not required

  • Strong understanding of Salesforce functionality

  • Strong organizational skills and attention to detail

  • Exceptional communication skills and emotional intelligence

  • Ability to meet deadlines, manage time and competing priorities 

  • Must be able to work independently

Additional Information

All your information will be kept confidential according to EEO guidelines.

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