This expert is a seasoned hospitality industry operator with over 40 years of experience. He holds a BS in hotel administration from the University of Nevada at Las Vegas, an MBA from the University of Nevada at Reno. He then went on to earn his doctorate in educational leadership with an emphasis in hotel and restaurant management at Northern Arizona University. This expert has served on the board of a number of hospitality-focused industry and university committees and has written a number of works, including a best-selling hospitality industry textbook. He previously worked as a sales manager at Harrah's Hotel/Casino and as the vice president of Airport Plaza Hotel. He currently works as a professor at a top-ranking school of hotel and restaurant management, as well as the president of a respected hospitality industry consulting business, both in Arizona.